Answers to the most common questions about ordering native cigarettes online in Canada. Payment, shipping, delivery times, returns, and support. If you do not see your question here, email support@absolutesmokes.com.
Payment
What payment methods do you accept?
We accept Interac e-Transfer and credit or debit card. E-Transfers use autodeposit and are auto-confirmed, so your payment clears without a security question. Card payments are processed at checkout.
How do I pay by Interac e-Transfer?
Send your e-Transfer to the address shown on your invoice. Use the security answer provided and include your order number in the message field. Your order ships once payment is received. Payments sent on weekends are processed the next business day.
How do I know my payment was received?
You will receive an email confirmation once your payment is deposited or cleared. From there your order moves into processing and ships within 24 to 48 hours.
Can I pay on weekends?
Yes. You can send payment any day of the week. Payments received on weekends are processed the next business day, and your order ships from there.
Shipping & Delivery
Where do you ship?
We ship Canada-wide, to every province and territory. Wherever you are in Canada, we deliver.
How much is shipping? Do you offer free shipping?
Shipping is a flat $25 per order, anywhere in Canada. Free shipping on orders of $450 or more — that is 10 cartons.
How long will my order take?
Orders are processed and shipped within 24 to 48 hours of payment. Delivery takes 2 to 5 business days for most of Canada. Remote areas can take longer.
Do you ship on weekends?
We ship on business days. Orders placed or paid on weekends ship the next business day.
Is my order packaged discreetly?
Yes. Every order ships in plain, unmarked packaging. Nothing on the outside identifies the contents or the store.
Can I track my order?
Yes. You receive a tracking number by email as soon as your order ships, so you can follow it to your door.
Order Issues & Returns
What if my order is lost, delayed, or damaged?
Contact our support team with your order number and we will make it right. Lost, delayed, and damaged orders are handled case-by-case. Email support@absolutesmokes.com.
Can I return my order?
Yes, returns are accepted. Email support@absolutesmokes.com with your order number to start a return and we will walk you through the next steps.
Contact
How do I get in touch?
Email us at support@absolutesmokes.com. Include your order number so we can help you faster.
