Returns are accepted at Absolute Smokes. If something is wrong with your order, we will make it right. Here is how it works.

How to Start a Return

Email support@absolutesmokes.com with your order number and a short note on the issue. Our team will reply with the next steps. Including your order number gets you a faster answer.

Lost, Delayed, or Damaged Orders

If your order is lost in transit, delayed well past the estimated window, or arrives damaged, contact support with your order number. These situations are handled case-by-case, and we work with you until it is resolved.

Refunds

Approved refunds are issued to your original payment method. If you paid by Interac e-Transfer, your refund comes back by e-Transfer. If you paid by card, it goes back to your card. We will confirm details and timing when you contact us.

Questions

Not sure if your situation qualifies? Ask. Email support@absolutesmokes.com with your order number and we will sort it out.